Coltrain Group works with organizations of all types that want to assess their existing culture. For clients who want to change or improve their
Employee Engagement Builds The Bottom Line
When I earned my MBA, it was a truism that there was "no research to support the theory that happier workers are better workers." How could this be?
Do You Work In A Giver, Taker or Matching Company Culture?
Did you know that organizations with “giver” cultures consistently outperform those with “taker” cultures? A giver culture is one in which people
How To Bring Focus To Chaotic Problem Solving
[fbshare type="button" float="right"] What's the first thing that happens when people get together to solve a problem? Questions start to
Collaboration: It’s Only Important If You Want To Win…
[fbshare type="button" float="right"] In today's business environment, if your organization isn't collaborating effectively and doesn't have the
Bullying At Work
A 2007 WBI-Zogby survey showed that 13% of U.S. employees report being bullied currently, 24% say they have been bullied in the past and an additional
Improving Customer Service
In a recent study, 81% of consumers said they were willing to pay more for a better customer service experience. Unfortunately, "poor customer
Cleaning Up The Toxic Workplace
In the last decade, twenty-one states have introduced a version of the Healthy Workplace Bill which provides a definition of "toxic" conduct and
Building An Innovation Culture
These days, if your business isn't on the cutting edge of innovation and creativity, then you are falling behind. Every business leader wants to be
