In a recent study, 81% of consumers said they were willing to pay more for a better customer service experience. Unfortunately, “poor customer service” is among the fastest growing complaints cited by consumers when asked about their interactions with businesses across North America.
Companies focused on delivering the very best customer service are convincing many consumers that paying more for better and more personalized attention is worth it. Fast-growing companies often struggle to maintain first-rate customer service. Likewise, established businesses often take customer service for granted.
Are customer complaints on the rise at your company? Do you know if your company is providing the support your customers need and desire?
Coltrain Group will work with your team to get to the root of your customer service challenges and provide your team with the tools and structure for comprehensive improvements that will give your company the edge over your competition. If you’d like to learn more, contact Coltrain Group today.